Shipping & Returns Policy

Ben Williams Photography
ABN: 26 166 744 155

All purchases are protected by The Australian Competition & Consumer Commission (ACCC)

Creation and delivery of photos
All Photos are Australian Made and are custom made to each order. Printing, framing and shipping usually takes less than 2 weeks but can sometimes take longer during peak periods.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.